Cancellation Charges & Refund Options

1. Cancellations made 25+ days before trek start date

• Refund Options:

  • 5% deduction of trek fee, balance refunded in cash, OR
  • 100% trek voucher (valid for any trek within 1 year), OR
  • Transfer booking to a friend (any trek, any date).

2. Cancellations made 15–24 days before trek start date

• Refund Options:

  • 30% deduction of trek fee, balance refunded in cash, OR
  • 100% trek voucher (valid for the same trek within 1 year), OR
  • 85% trek voucher (valid for any trek within 1 year), OR
  • Transfer booking to a friend (same trek, any date).

3. Cancellations made 10–14 days before trek start date

• Refund Options:

  • 50% deduction of trek fee, balance refunded in cash, OR
  • 80% trek voucher (valid for the same trek within 1 year), OR
  • 70% trek voucher (valid for any trek within 1 year), OR
  • Option to rebook the same trek in the same season with another batch, OR
  • Transfer booking to a friend (same trek, any date).

4. Cancellations made less than 9 days before trek start date

• Refund Options:

  • No cash refund, OR
  • 20% trek voucher (valid for the same trek within 1 year), OR
  • 10% trek voucher (valid for any trek within 1 year), OR
  • Transfer booking to a friend (same trek, same date only).

Special Emergency Cancellation Policy

In cases of genuine emergencies, even cancellations made 1 day prior to trek start are eligible for:

• 90% cash refund + 10% voucher (valid for 1 year, any trek in India)

Applicable only in the following cases (with valid proof):

• Death in immediate family (parents, spouse, children, siblings).
• Hospitalization of the participant (minimum 48 hours).
• Fracture (arm/leg) within 7 days before trek start.

Important Terms & Conditions

• Change of trek batch is subject to seat availability.
• Transfer of booking to a friend is allowed only if they meet the mandatory eligibility criteria.
• Trekoholics reserves the right to amend or cancel these policies without prior notice.

Booking & Payment Terms

• Verify all booking details (dates, documents, participant info) at the time of reservation.
• Payments must be completed within the specified timeline to confirm a seat.
• Cash refunds apply only to payments made in cash. Payments made via voucher, discount, promo code, or non-cash methods are non-refundable in cash.
• Refunds (if applicable) will be processed within 15–30 working days.

Voucher Terms

• Vouchers are non-transferable and cannot be combined with other offers.
• Valid only for treks booked directly with Trekoholics in India.
• Must be redeemed using the registered participant’s email ID or phone number.
• All standard trek booking terms also apply to vouchers.

Itinerary Modifications

• Trekoholics may modify, shorten, or cancel a trek due to weather conditions, transport delays, health emergencies, or other operational reasons.

If Trekoholics cancels before trek start:

• You may select an alternate trek/date, OR
• Accept a trek voucher valid for 1 year, OR
• Transfer booking to another trek (paying any price difference).

If a trek is abandoned after it begins, no refund or voucher will be issued.

Force Majeure Clause

Trekoholics will not be held liable for cancellations or changes caused by factors beyond its control, including but not limited to:

• Natural calamities (landslides, earthquakes, storms, heavy snowfall/rain).
• Strikes, curfews, war, pandemics, government restrictions.
• Road blockages, trail closures, or permit withdrawal by authorities.